PLATINUM ELITE MEMBERSHIP
The Platinum Elite Membership is our highest level of customer loyalty program, providing maximum savings, premium privileges, and exclusive rewards.
MEMBERSHIP BENEFITS
- 20% Discount on Labour Charges
- 10% Discount on Spare Parts
- Complimentary 360° Vehicle Visual Inspection
- Free Computer Diagnostic Report
- Up to 2 Free Car Washes Per Month
- Loyalty Reward Points on Every Visit
- 24/7 Emergency Assistance Support
- Priority Service & Fast Track Booking
- Complimentary Pickup & Delivery for Every Service
- Exclusive Birthday Rewards
- Customer Referral Rewards
- 5% Discount on Denting & Painting Service
- 10% Discount on Interior Cleaning Service
- 10% Discount on Exterior Body Polishing
- 10% Discount on Ceramic Coating Service
LOYALTY REWARD PROGRAM
- AED 1 spent = 1 Loyalty Point
- Loyalty points are calculated based on the invoice amount excluding VAT.
- Members become eligible for redemption upon reaching 1,000 points.
- Every 1,000 points can be redeemed for AED 50 as a discount on future invoices.
- Loyalty points cannot be exchanged for cash.
- Redeemed points will be deducted from the member’s loyalty balance.
BIRTHDAY REWARD PROGRAM
- During the member’s birthday month, loyalty points will be tripled.
- AED 1 spent = 3 Loyalty Points.
- Birthday reward applies to all eligible invoices generated during the member’s birthday month.
CUSTOMER REFERRAL REWARD
- Platinum Members who successfully refer five (5) new customers who complete paid services with Penta Seiara Auto Repairing LLC will receive 1,000 Bonus Loyalty Points.
- Referred customers must be first-time customers of the company.
- Management reserves the right to verify all referrals.
ELIGIBILITY
A customer may qualify for Platinum Elite Membership if:
- A single invoice exceeds AED 10,000; OR
- The customer’s cumulative spending exceeds AED 10,000; OR
- Membership is awarded directly by the company management; OR
- The customer is upgraded from Gold Care Membership through the referral program.
GENERAL TERMS & CONDITIONS
1. Membership is valid for 12 months from the date of issue.
2. Membership is non-transferable and may only be used by the registered customer.
3. Discounts apply only to services and parts supplied directly by Penta Seiara Auto Repairing LLC.
4. Benefits cannot be combined with insurance claims, fleet agreements, service contracts, promotional offers, vouchers, or any special discounted packages unless approved by management.
5. Free car washes are limited to two per calendar month and cannot be carried forward.
6. Pickup and delivery services are subject to operational availability and service area coverage.
7. Free diagnostics include fault scanning and report generation only.
8. Emergency assistance is subject to operational availability.
9. The company reserves the right to modify, suspend, or terminate the membership program without prior notice.
10. Management decisions regarding eligibility, rewards, referrals, and disputes shall be final.